Terms & Conditions

Conditions of Use Terms & Conditions Shipping/ handling and delivery
Delivery of software is by Royal Mail First Class post in the UK, and goods are despatched on the day the order is received providing that this is before midday - Monday to Friday. Please allow up to 28 days for delivery of your order and any orders that are not received after 14 days will be dispatched to you again. For orders being dispatched overseas we ask that you allow 28 days before contacting us should it not have arrived.

All orders for hardware will be delivered by courier for next working day delivery (Monday to Friday). Please ensure a telephone number is included for use by the courier.

Back orders / Pre-Orders
If a product is not yet available or the goods are out of stock you will be informed by return email. We will contact you again when the goods are available to ensure that the order still stands. Please note that the payment for the goods will be taken within 7 days of the order placed, regardless of when the item will be shipped.

All orders are charged at the standard British VAT rate (currently 15%). If you require your payment to be VAT free we will need to have your VAT registration number and your business address to submit to the tax authorities. These should be supplied to us on a separate email, quoting the order number and name the order has been made under. Goods sold to the Channel Islands are zero rated VAT.

Credit Card Security
Purchase with confidence as for your protection all personal information is transmitted using SSL (Secure Socket Layer) technology, we do not store payment details such as Credit Card numbers in our system only order details and transaction confirmations.

We guarantee your satisfaction and all of our products come with a 28 day guarantee. If you are therefore unhappy with any product, which you have purchased directly from us, please contact us via our website. We will provide you with details of our returns address (at your cost) and we will arrange for a refund or exchange. Please note that this does not cover any goods purchased second hand or through a third party. In this event you must contact the original seller. All products must be return to us within the 28 days for us to process an exchange or refund, anything returned to us after this timescale will not be eligible.

Returns Policy
Faulty products will be refunded (inc. postage) if returned within a reasonable amount of time. If such a time has been exceeded we may charge an administration fee to execute an exchange. This does not affect your statutory rights as a consumer. In the unlikely event of a complaint, we will endeavour to respond to you within five working days.

Contacting Us
If you need to reach us, please email us on customers@firstclass-simulations.com Alternatively, you can call on +441869 338428 or fax us on +44870 1321026 or write to us at Contact Sales Ltd, PO Box 586, Banbury, Oxon, OX16 6BY, United Kingdom. Calls are charged at normal BT rate. Our mail order office hours are Monday to Friday between 9.30 am and 1pm. An answering machine is in operation outside office hours.

We provide free technical support for all products published by First Class Simulations and Excalibur Publishing. This is a website only support which can be found in the Technical Support section of our website. Please note that we do not provide technical support for any products purchased second-hand for support on these products you must contact the original seller.

We can only accept orders from persons of 18 years and over. All our Flight and Train Simulations are suitable for all ages depending on ability, however, some of our Excalibur products carry a PEGI rating. If you wish to order for a child please take care to read the relevant information as all orders are the responsibility of the purchaser.

End User Licence for Download Software
IF YOU ARE PURCHASING A DOWNLOAD PRODUCT FROM OUR WEBSITE PLEASE READ CAREFULLY THE INFORMATION BELOW This End User Licence Agreement (EULA) is a legal contract between you, as an individual, and Contact Sales Limited (trading as First Class Simulations) for a software title, including but not limited to all accompanying media, manuals, printed and/or electronic or online documentation, updates or other additions (in its entirety referred to hereinafter as the Software). Agreement By installing, using or otherwise accessing the Software, you agree to be bound by the terms of this EULA. If you do not agree to the terms below then you should not install, use or otherwise access the Software. Copyright & Licence This Software is the copyright of the Contact Sales Limited/First Class Simulations Limited. It is protected by copyright laws and international copyright treaties and may not be used except as permitted in this EULA. Please note that this Software is licensed, not sold. This licence is personal to you as the purchaser and the only permitted user of the Software. Only one licensee per authorised copy of this software is allowed at any time. Allowable Use As a licensee of the Software, you may, subject to the conditions herein, install the software on to and use on a single computer that is your personal property. Please note the limitation on liability and warranty exclusions detailed more fully in the relevant clause in this EULA before use. The software is provided in wrapped (protected) form. Before installing the Software you are required to unlock the software either by connecting to our Web server on a secure connection or via telephone. The Software installer is bound to your computer hardware. If you change your hardware components or wish to transfer the Software to another computer you will need to unlock it on the new computer again by connecting to our Web server on a secure connection or via telephone. A maximum of 3(three) unlock processes in included in the licensing fee for this software. If you wish to exceed this number of unlocks an administrative fee will be required. Once the software has been unlocked you may install it an unlimited number of times on your computer as long as the hardware specifications do not change. You may not: Load the Data onto more than one computer at a time. If you wish to transfer the Data from one computer to another, you must remove the entire Data from the first computer before you install it onto another. Sub-licence, assign, rent, lease the Software or make or distribute copies of the Data, or any part thereof. Translate, reverse engineer, decompile, disassemble, modify or create derivative works based on the Data or any other part of the Software, except as permitted by law. Make copies of the Software or its accompanying documentation, materials or any other part of the Software either in full or part for any reason.

Privacy Policy
Contact Sales Limited/ First Class Simulations Limited does not disclose to third parties any information given to us during the ordering process by buyers, or from email enquires. Such information is collected lawfully and in accordance with the Data Protection Act 1998. This information may be used for informing interested parties about new products. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. For privacy matters, please contact privacy@firstclass-simulations.com